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the benefit of the doug but then she learned she wasn't doubt, but she then learned she wasn't alone. >> reporter: we were over charged for one of the very same items she complained about three times. >> yeah. over charges are not uncommon. >> reporter: he says they are not the only ones. they found 3-1/2% of all purchases result in over charges. >> reporter: what are we talking about? >> billions of dollars. >> reporter: every year in over charges -- >> right. >> reporter: they find over and under charges at various retailers. most of which go unnoticed because most people don't check receipts. >> reporter: he says cumers should always check receipts -- consumers should always check receipts. she contacted us and we called. investigators went back the next day and found three different price errors. safeway says two were human airers and the third was priced incorrectly. the emplayys have -- employees have been retrained. julie says each time she complained she was given a refund but thinks they should do more. >> i just don't think it is fair. >> reporter: they have issued a notice
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